Responding to complaints with honesty, humility, a commitment to improve and follow through makes service recovery possible in many cases and even easy in some.
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Tag: hospice social worker
You can be a resilient hospice social worker
My spouse’s back has been hurting her. My two youngest kids are down in the dumps with colds. It’s a
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Irvin Yalom’s wisdom for hospice social workers
No discussion of counseling in hospice would be complete without an acknowledgment of the little book that has become the
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Acceptance: element #4 of the hospice social worker mindset
One of the many recurring moments of irony in hospice is when colleagues show difficulty accepting a patient’s or family
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Attending a death without agenda
In the previous post, I compared the ego to a puppy. When we take the ego along on a supportive
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The sad truth about hospice IDTs: Rank always matters
Understanding how and what to communicate during the interdisciplinary team meeting is a good first step to understanding how to
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The highest priority of social work routine visits in hospice
The real reason for hospice social workers to make frequent routine visits, even when patients do not seem to have urgent psychosocial needs.
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What hospice social worker’s need to know about how MPOAs work
Important distinctions for hospice social worker’s to understand about how medical proxy policies work and how they affect patients.
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Hospice and MPOAs: 3 reasons hospice patients need a proxy
Hospice and MPOAs: three tales of what can go wrong if the right person is not legally appointed as proxy and involved in planning.
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Make a great first impression for new patients as a hospice social worker
Success as a hospice social worker depends on connecting well with patients. How to make a great first impression on new patients and family members.
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